Lead Management
Workspace / Lead Management
New today
12
In progress
34
Closed this week
28
Avg. response
1m 47s
| Lead Id | Name | Contact | Service | Status | Created | Widget | Agent | Feedback | Action | Details |
|---|
Call logs
Workspace / Call logs
Calls
Total
0
No Answer
0
Answered
0
Missed
0
Pickup rates
Agents pickup rate
—
Clients pickup rate
—
Agents avg pickup time
—
Clients avg pickup time
—
| Call ID | Source | Duration | Status | Referrer & path | Lead | Agent | Agent Feedback | Date & time | Details |
|---|
No calls match your filters.
Calls
Workspace / Calls
Calls
Total
0
No Answer
0
Answered
0
Missed
0
Pickup rates
Agents pickup rate
—
Clients pickup rate
—
Agents avg pickup time
—
Clients avg pickup time
—
| Call ID | Widget | Duration | Status | Referrer & path | Lead | Agent | Agent Feedback | Date & time | Details |
|---|
No widget calls match your filters.
Agent Management
Workspace / Agent Management
Total agents
8
Online now
5
In a call
3
| Name | Designation | Status | Calls today | Avg. response |
|---|---|---|---|---|
| Sarah Mitchell | Senior CSM | Online | 14 | 1m 22s |
| James Carter | Support Lead | In call | 9 | 2m 04s |
| Priya Sharma | Billing Specialist | Online | 11 | 1m 48s |
| Tom Wright | Sales Rep | Away | 6 | 2m 31s |
STL Widgets
Platform Configuration / STL Widgets
Total widgets
0
Enabled
0
Total visits
0
Avg conversion
0%
| Widget ID | Creation | Campaign Name | Site URL | Status | Stats | Actions |
|---|
No widgets match your filters.
Import Leads
Speed to Lead / Import Leads
Upload CSV
Drop a CSV to parse a batch of leads. You'll assign them to a widget on the next step.
Drag & drop a CSV here, or .
Expected columns: name, email, phone, service
—
| Name | Phone | Service |
|---|
All leads in this batch will be assigned to the selected widget. You can change the assignment per lead afterwards.
What happens next
All imported leads (0)
| Name | Phone | Service | Assigned widget | Imported | Actions |
|---|
No imported leads yet. Upload a CSV above to get started.
AI Configuration
Workspace / AI Configuration
General
Master settings for the AI assistant. When enabled, it can answer calls when no human agent is available.
When disabled, no part of the app will use the AI.
Used when the AI introduces itself.
Active in
Persona & Voice
How the AI introduces itself and how it sounds on a call.
First line the caller hears when the AI picks up.
One paragraph about who the AI is and how it should behave.
Voice
1.00×
Knowledge Base
Train the AI with documents and FAQs about your business so it can answer caller questions accurately.
Documents
FAQ entries
Short question/answer pairs the AI will always know.
Skills
Choose what the AI is allowed to do during a call. Disabled skills won't be attempted even if the caller asks.
Fallback Behavior
What the AI does when it can't help the caller — confidence drops, the caller asks for a human, or the call hits the maximum length.
0.70 — below this, the AI invokes the fallback action.
Where it's used
Read-only summary of every part of the app currently delegating to this AI. Toggle the master surfaces in General → Active in.
Test playground
Send a few messages to preview how the AI would respond on a call. Uses your current Knowledge Base and Skills settings.
WhatsApp Inbox
Social Media Integration / WhatsApp
Messenger Inbox
Social Media Integration / Messenger
Instagram Inbox
Social Media Integration / Instagram
TikTok Inbox
Social Media Integration / TikTok
Twitter / X Inbox
Social Media Integration / Twitter / X
Contact Management
Workspace / Contact Management
| Contact ID | Name | Phone | Language | Region | Source | Added | Actions |
|---|
No contacts yet.